How to Issue a Return
- Fill out all the fields of the return application form on our site.
- Specify the order and item number.
- Ship/hand deliver the return to our address.
Quality Goods Return
For return of the quality goods, we compensate the cost of goods only. Delivery charges are not compensated. The same works for a partial return of quality goods – delivery charges also won’t be compensated.
You can return an item or an entire order if it meets the requirements below:
- Both item(s) and its package should be saved in their original conditions
- Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
- The return application should be submitted within 14 days of the purchase.
- The returning item is not included in the list of non-refundable goods.
Defective Goods Return
You can return defective goods with a full refund of the both order price and shipping expenses. In case of a partial return, shipping expenses are not compensated.
We consider an item defective if it meets one of the following conditions: items with the wrong article, color, style, quality, and size. Differences in layout and design elements won’t be considered an indicator of a non-quality product.
Refunds are made within 5 working days from the moment we receive the returned product, you’ll receive a relevant email notification. If a refund is issued to a bank account, the refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.